SMS
Send SMS notifications to employees and managers
Reach people quickly when workforce updates need attention.
Send SMS and WhatsApp workforce notifications with Twilio®
Connect NexaSquared with Twilio® to keep managers and employees informed about leave, shifts, timesheets and important workforce updates.
NexaSquared helps businesses manage workforce activity in one place. With Twilio® integration, companies can send important notifications through SMS and WhatsApp where supported, helping teams stay informed even when they are away from email.
Twilio integrationSMS workforce notificationsWhatsApp employee notifications
12
Requests
Requests
4
Off today
Off today
98%
Covered
Covered
Annual leave approvedLive
Sick leave loggedLive
Public holiday visibleLive
What the Twilio Integration does
The NexaSquared Twilio Integration allows businesses to send selected workforce notifications through SMS and WhatsApp. This helps companies reach employees and managers quickly when important actions or updates need attention.
WA
Send WhatsApp notifications where enabled
Use WhatsApp through Twilio® where supported, approved and opted in.
Leave
Notify managers about new leave requests
Help managers review leave requests sooner.
OK
Alert employees when leave is approved or declined
Keep employees informed about leave decisions.
Time
Remind employees to submit timesheets
Reduce missed timesheet deadlines and manual follow-ups.
Shift
Send shift reminders and change alerts
Support shift-based teams with timely updates.
Alert
Support urgent workforce updates outside email
Use SMS or WhatsApp as an additional channel for important updates.
Less
Reduce missed messages and manual follow-ups
Give managers and employees clearer notification coverage.
Built for teams that need faster communication
This integration is designed for businesses that need a reliable way to reach employees and managers with important workforce updates, especially where staff may not check email regularly.
Desk
Deskless teams
Reach staff who spend less time in email.
Shift
Shift-based businesses
Send shift reminders, changes and available shift alerts.
Field
Field employees
Keep mobile teams informed about key workforce updates.
Multi
Multi-location companies
Send consistent updates across locations.
HR
HR teams managing leave and attendance
Support leave, absence and attendance communication.
Mgr
Managers approving timesheets
Notify managers when timesheets need review.
WA
Companies using WhatsApp for staff communication
Use WhatsApp where Twilio®, templates and opt-in rules allow.
Alert
Businesses that need urgent workforce alerts
Add a faster channel for important staff updates.
How it works
NexaSquared remains the system of record for leave, shifts, timesheets, employee data and approvals. Twilio® is used as a communication delivery channel.
1
Company admin connects Twilio® in NexaSquared
An authorised admin opens Twilio settings inside the company communications area.
2
Admin adds Twilio credentials and sender details
Account SID, Auth Token and sender details are configured securely.
3
Admin chooses notification channels and types
Choose which notifications can be sent by SMS or WhatsApp.
4
NexaSquared sends selected notifications through Twilio®
Selected leave, shift, timesheet and workforce updates are delivered through Twilio®.
5
Delivery status is logged where supported
Logs help admins review sent, failed and pending messages.
6
Admins can disable or update the integration
Twilio settings can be changed or disabled at any time.
Workforce notifications you can send
NexaSquared allows company admins to choose which notifications are sent by SMS, WhatsApp, email or in-app notification.
Leave
Leave notifications
New leave request submitted, leave approved, leave declined, leave cancelled and employee on leave reminders.
Week
Weekly summaries
Weekly leave summary messages for managers or teams.
Shift
Shift notifications
Shift assigned, shift changed, shift reminders and available shift alerts.
Time
Timesheet notifications
Timesheet submission reminders, awaiting approval alerts and approved timesheet updates.
Pay
Payroll period reminders
Payroll period closing reminders for employees and managers.
Alert
Company announcements
Urgent staff updates and company announcements where the channel is enabled.
SMS
Example employee SMS
Your leave request has been approved. View details in NexaSquared.
Mgr
Example manager SMS
New leave request: Sarah Jones has requested leave. Review in NexaSquared.
Flexible admin controls
Company admins can control how and when Twilio® notifications are used.
On
Enable or disable Twilio® integration
Pause or resume SMS and WhatsApp delivery from company settings.
Both
Choose SMS, WhatsApp or both where supported
Configure the channels that fit your workforce.
Pick
Select notification types
Control which events can trigger SMS or WhatsApp messages.
Num
Configure sender numbers
Add SMS and WhatsApp sender details.
Rules
Set country-specific phone rules
Support the phone formats and messaging rules your business needs.
Limit
Add sending limits
Use daily or monthly limits to control message volume.
Test
Test SMS and WhatsApp sending
Send test messages before enabling live notifications.
Log
View delivery logs
Review delivery status and failed notification attempts where supported.
Security and privacy
Workforce notifications can contain sensitive information. NexaSquared only sends the information required for the notification and avoids exposing unnecessary employee details.
Lock
Credentials encrypted at rest
Twilio credentials are stored securely and managed by authorised admins.
Role
Authorised admin access only
Only users with the right permissions can manage Twilio settings.
Safe
Templates avoid unnecessary personal information
Sensitive absence reasons are not included by default.
Logs
Delivery logs are permission-controlled
Logs should be visible only to authorised users.
Rotate
Admins can revoke or rotate credentials
Credentials can be changed when required.
Fail
Failed attempts are logged
Failed notification attempts should be recorded for review.
Phone
Phone numbers are stored securely
Communication details should be protected alongside user preferences.
Pref
Communication preferences are respected
Users should have clear communication preferences where required.
WhatsApp workforce notifications
Where WhatsApp messaging is enabled and approved through Twilio®, NexaSquared supports WhatsApp notifications for important workforce updates. WhatsApp messaging must respect Twilio® setup requirements, approved templates where required, recipient opt-in rules and country-specific messaging requirements.
Leave
Leave approval updates
Notify employees when leave decisions are made.
Shift
Shift reminders
Remind employees about upcoming shifts.
Open
Available shift alerts
Share available shift opportunities where enabled.
Time
Timesheet reminders
Prompt employees to submit timesheets.
Alert
Urgent company announcements
Use WhatsApp as an optional channel for urgent updates.
Mgr
Manager approval reminders
Notify managers about actions awaiting approval.
See Twilio Integration settings
Screenshot placeholders are ready for Twilio integration settings, SMS templates, WhatsApp templates, notification preferences, delivery logs and test messages.
Twilio enabledReady
Account SIDReady
Sender detailsReady
Leave approved SMSReady
Timesheet reminder SMSReady
Shift alert SMSReady
Approved templateReady
Opt-in requiredReady
WhatsApp senderReady
EmailReady
In-appReady
SMSReady
WhatsAppReady
SentReady
FailedReady
Delivery statusReady
Test SMSReady
Test WhatsAppReady
Delivery resultReady
Reach your workforce faster
Use NexaSquared with Twilio® to send important workforce notifications by SMS and WhatsApp.
Twilio Integration FAQ
Does NexaSquared integrate with Twilio®?
Yes. NexaSquared supports Twilio® integration so businesses can send selected workforce notifications by SMS and WhatsApp where enabled.
Can NexaSquared send SMS leave approvals?
Yes. NexaSquared can send SMS notifications when leave is requested, approved, declined or cancelled, depending on company settings.
Can NexaSquared send WhatsApp messages?
Yes, where WhatsApp messaging is enabled and supported through Twilio®. WhatsApp messaging may require approved templates and recipient opt-in.
Can admins choose which messages are sent?
Yes. Company admins can choose which notification types are sent by SMS, WhatsApp, email or in-app notification.
Are Twilio credentials stored securely?
Yes. Twilio credentials are encrypted at rest and only visible or manageable by authorised admins.
Does Twilio replace email notifications?
No. Twilio is an additional communication channel. NexaSquared can continue to use email and in-app notifications while SMS or WhatsApp are enabled for selected updates.
Can we test messages before going live?
Yes. Admins can test SMS and WhatsApp settings before enabling notifications for employees and managers.
Can Twilio be disabled?
Yes. Authorised admins can disable the Twilio integration at any time.
Ready to connect NexaSquared with Twilio®?
Send important workforce updates by SMS and WhatsApp while NexaSquared remains the system of record for leave, shifts, timesheets and approvals.
NexaSquared Twilio integrationHR SMS notificationsWhatsApp employee notifications
Trademark notice
Twilio® is a registered trademark of Twilio Inc. NexaSquared is not affiliated with Twilio.